I am 100% pleased. The mitigation team was on-site immediately and their work was completed quickly and professionally. Renee Miller worked with our schedule and made the process so easy. She was easy to work with and helped us get the information we needed to our insurance company. The one thing that went awry throughout the entire process is that one of the machines they left on-site started leaking. It was after closing time, so I was panicked, assuming that I wouldn't be able to get in touch with anyone. But, they once again exceed expectations by having someone knowledgeable on call at night to help talk me through turning the machine off and taking cautionary measures until the mitigation team could come replace it the next day. The repair services were conducted just as professionally as mitigation, and once again, I was very pleased. Brady Woods worked hard to get the right subcontractor to do the work on our home, and he made it extremely easy by putting our door key in a lock box so we didn't have to take time off work to be home throughout the process. He made us feel comfortable and was very respectful of our home. Not only that, we also found the subcontractors to be exceptional as well, and they left our house cleaner than it was when they arrived! Renee Apple was friendly and helpful and always kept abreast of the status of our work. She and Brady, as a team, walked us through the entire repair process step by step and made us feel valued and respected. We had to wait a few months for everything to get done, but this is something you should always expect when working with contractors/ subcontractors. What really set them apart is that we were kept well-informed throughout the process, and the entire staff was accessible, friendly, and professional. If you're thinking of going with SERVPRO, don't second guess it. You won't regret it!

SERVPRO Burlington has an amazing bunch of people there. Empathetic and understanding. I'm impressed by the work that they put in. They know what they are doing and it shows. Highly recommend from my experience with them!

I recommend this company. They do very good work. Hope not to need them again, but if so I would definitely call them for a second time.

Their staff in and out of the office were very nice and helpful. Pleased with the job they did.

I had a water damage in my apartment while I was out of town. I called SERVPRO and was very surprised that they came out in the middle of the night and cleaned everything up. I can not say enough about there office and their guys that came to help me, they were all so nice and professional. The service was fantastic!

Thank you for your wonderful service. Everyone from Misty in the office to
Mike and his crew were spot on and extremely helpful during this time. I would highly recommend using you again to anyone that asks!